1. Introduction
Welcome to Plumbing and Gas Direct Limited. By accessing or using our website at
plumbingandgasdirect.co.uk or engaging our services, you agree to comply with and be bound by
the following terms and conditions. These terms govern your use of our website and services.
Please read them carefully before proceeding.
2. Services Offered
At Plumbing and Gas Direct Limited, we provide professional plumbing, heating, gas services, leak
detection, and general building work. Our services are offered subject to availability and may be
limited to specific geographic regions. We strive to ensure the highest quality of workmanship and
adhere to all relevant safety and regulatory standards. However, service delivery may be subject to
external factors beyond our control, such as weather conditions or material availability.
3. Payment Terms
Customers are required to pay for services rendered by Plumbing and Gas Direct Limited according
to the following payment structure. An initial deposit of 30% is required upfront or within 10 days of
receiving the invoice. The second payment of 40% is due on its specified due date. The remaining
balance is due upon the day of completion or within seven days thereafter.
For urgent or smaller jobs, we offer a one-hour, paid-by-the-hour service. In such cases, payment is
required upon completion of the work, and our standard payment terms do not apply.
We accept payment via [list accepted payment methods]. Any late payments may incur interest
charges at a rate of [X]% per month after the due date. If payment is not received within the agreed
timeframes, Plumbing and Gas Direct Limited reserves the right to suspend services until the
outstanding balance is settled.
4. Warranties and Guarantees
At Plumbing and Gas Direct Limited, we offer a standard 12-month guarantee on all small services,
including our one-hour, paid-by-the-hour services. For large contract works and refurbishments,
where a payment plan is in place (30% upfront, 40% halfway, and the remainder on completion), we
provide a 5-year, 10-year, or 15-year guarantee, depending on the specific agreement.
If we supply the materials for a project, we will honor the manufacturer’s warranty. Any claims
related to defective parts must be handled according to the manufacturer’s terms and conditions.
5. Liability
Plumbing and Gas Direct Limited will not be held responsible for any indirect, incidental, or
consequential damages arising from the use of our services or website. Our liability is limited to the
total cost of the services provided and does not cover any damages caused by third-party actions,
customer negligence, or external factors beyond our control.
We are not liable for any delays or failures in service due to unforeseen circumstances, such as
natural disasters, supply shortages, or equipment failure. In the case of structural work, we will not
be liable for pre-existing conditions or defects in the property unless explicitly noted during the initial
inspection.
6. Cancellation and Refunds
Once an agreement has commenced and a payment has been received, Plumbing and Gas Direct
Limited expects the full agreement payment to be made upfront in the event of a cancellation. This
is due to the time and effort already invested in the work. Therefore, customers are responsible for
paying the full bill, regardless of whether they choose to cancel the services after work has started.
For any cancellations prior to the commencement of work, a minimum of 14 days’ notice is required. Failure to provide sufficient notice may result in a cancellation fee of 33.33% of the service cost.
7. Privacy Policy
At Plumbing and Gas Direct Limited, we respect your privacy and are committed to protecting your
personal data. We collect only the necessary information to process your requests and deliver our
services. Your data will not be shared with third parties unless required by law or necessary for
service delivery.
For more details on how we collect, use, and store your information, please refer to our full Privacy
Policy.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by
Plumbing and Gas Direct Limited. We do not assume any responsibility for the content, privacy
policies, or practices of any third-party websites. By using our website, you acknowledge and agree
that Plumbing and Gas Direct Limited shall not be responsible or liable for any damages or losses
caused by your use of any third-party sites or services.
9. Dispute Resolution
In the event of any dispute arising out of or in connection with these terms or the services provided
by Plumbing and Gas Direct Limited, we encourage customers to contact us directly to resolve the
issue amicably. If a resolution cannot be reached through negotiation, both parties agree to attempt
mediation before pursuing any legal action.
Any legal disputes will be governed by the laws of London, UK, and both parties agree to submit to
the exclusive jurisdiction of the courts in this region.
10. Changes to Terms
Plumbing and Gas Direct Limited reserves the right to update or modify these terms and conditions
at any time. Any changes will be posted on our website, and continued use of our services or
website after such changes will constitute acceptance of the new terms.
